Thanks for your interest in partnering with us! Please email us at [email protected] for more information.

Thanks for your interest in partnering with us! We’re currently working with creators and influencers who:

• Reside in the USA or Canada
• Are open to gifted collaborations or commission-based earning
• Have a minimum of 1K Instagram followers

If this sounds like you, please email us at [email protected] with your social handle in the subject line and links to your social pages in the body of the email. If our team is interested, they’ll get back to you.

Our customer service hours are:
Mon–Fri 6 AM–5 PM PST
Sat–Sun 6 AM–4 PM PST

Click here to view our privacy policy.

To find out when a product will be back in stock, become an Ultimate Pet Nutrition subscriber. (Email and SMS subscribers receive exclusive sales and promotions, educational content, and product releases):
Click here to start getting emails and texts from Dr. Gary Richter and the Ultimate Pet Nutrition team.

You may also contact our customer service team at phone number (800) 604-5827 or through our website contact form for more information on a particular product’s availability.

To initiate your return, please submit the online form on ultimatepetnutrition.com/returns/ or contact our customer service team. You can reach them via email at [email protected] or call us at 
(800) 604-5827

Our call center is open Mon–Fri 6 AM-5 PM PST and Sat–Sun 6 AM-4 PM PST.

Click here to start a return

If you are within the money-back guarantee period, you will receive a return authorization number (“RA #”) and shipping instructions for your return. Your RA # and shipping instructions will be sent to you via email.

You will also be sent a form that you will need to print out and include in your return shipment. You must include your RA # on this form so we can process your refund. Any shipments that do not contain a return form or RA # will NOT be refunded and will be destroyed.

Please note you will be responsible for any shipping charges incurred when returning your product(s). Your refund will be processed once your returned product(s) has arrived at our shipping facility

Click here to start a return

Once your order is returned to our warehouse and processed by our team, you can expect your refund within 3-5 business days. You will receive an email notification when the refund is processed.

Click here to start a return

You can check the status of your refund by logging into your VIP Account homepage VIP Account homepage. You can also contact customer service via chat or at (800) 604-5827 Mon-Fri from 6 AM-5 PM PST or Sat-Sun 6 AM-4 PM PST.
Or you can contact us using this form.

All of our incredible formulas are included in our industry-leading 90-day money-back guarantee.

Feel free to try any formula RISK-FREE for up to 90 days, and if you aren’t completely satisfied, fill out our online form here, and then send back the bags, bottles, or jars (even if they’re empty) for a full refund of your purchase price minus shipping.

Please note your guarantee goes into effect on the day your product is shipped from our fulfillment center and expires 90 days after the shipped date.

Ultimate Pet Nutrition does not cover the cost of return shipping. You will be responsible for any shipping charges incurred when returning your product(s).

We strive for excellence at Ultimate Pet Nutrition — which means delivering your items correctly and in a timely fashion.

In the unlikely event you receive the wrong item, please contact our customer service team via chat or at 
(800) 604-5827 Mon-Fri from 6 AM-5 PM PST or Sat-Sun 6 AM-4 PM PST.

Or you can contact us using this form.

In the unlikely event an item arrives damaged or defective, please contact our customer service team via chat or at (800) 604-5827 Mon-Fri from 6 AM-5 PM PST or Sat-Sun 6 AM-4 PM PST.

Or you can contact us using this form.

Yes! It’s completely free to sign up for an Ultimate Pet Nutrition VIP Account.

With an Ultimate Pet Nutrition VIP Account, you can:

• Save up to 65% off regular prices.
• Get access to the latest Ultimate Pet Nutrition formulas and products.
• Receive exclusive access to offers, coupons, and additional savings.
• Easily add, modify, or cancel a product subscription.

Click here to sign up for a FREE VIP Account and start saving immediately.

You can shop on the website without a VIP Account, but you’ll miss out on discounted pricing. It’s free, and it takes less than a minute. Click here to sign up for a FREE VIP Account.

Log into your VIP Account and select “update profile and shipping address” to reset your password.

Yes! You can manage your product subscriptions from your VIP Account homepage. Click on “Edit Subscriptions” to add, edit or view any subscriptions. You can also log in and visit any product page to add a subscription to your cart.

You can also manage your product subscription by calling customer service at (800) 604-5827 or by emailing them at [email protected] Mon-Fri from 6 AM-5 PM PST or Sat-Sun 6 AM-4 PM PST.
You can also contact us using this form.

Yes! Click here to view our most popular subscription bundles. You can also build your own with your favorite products.

To change an existing subscription, go to your VIP Account homepage. From there, you can add or edit any subscription.

You can also manage your product subscription by calling customer service at (800) 604-5827 or by emailing them at [email protected] Mon-Fri from 6 AM-5 PM PST or Sat-Sun 6 AM-4 PM PST. You can also contact us using this form.

Yes. You can easily cancel your subscription online by following these steps:

• First, log into your VIP Account
• Navigate to the subscription page.
• From there, you may select the subscription you’d like to cancel, indicate your reason for canceling, and then click confirm.

While 30 days is the default subscription frequency, it’s easy to customize your subscription frequency to match your specific needs. To do so, visit your VIP Account homepage and select “Manage subscriptions.”

You can also manage your product subscription by calling customer service at (800) 604-5827 or by emailing them at [email protected] Mon-Fri from 6 AM-5 PM PST or Sat-Sun 6 AM-4 PM PST. You can also contact us using this form.

Yes. You can easily modify your subscription online by following these steps:

• First, log into your VIP Account
• Navigate to the subscription page.
• From there, you can adjust the quantity of your subscription. Most products are offered in quantities of up to 12 or 20.

Yes. You can easily modify your subscription online by following these steps:

• First, log into your VIP Account
• Navigate to the subscription page.
• Click “delivery and payment,” found near the top right of the page on desktop and as a sticker at the bottom on mobile. From there, you can adjust your delivery to the same date every month.

If you need to make a change to an order, please contact our Customer Service team through our website contact form.

You can also call our customer service phone number at (800) 604-5827
Hours: Mon–Fri 6 AM–5 PM PST
Sat–Sun 6 AM–4 PM PST

Domestic shipping takes on average 5-7 business days. International shipping takes on average 14-28 business days. However, shipping time can vary, depending on different carriers and customs.

We calculate shipping based on the size and weight of your package. We offer FREE U.S. shipping on all orders over $50.

Depending on where you live, your package may be delivered by USPS, UPS, or ONTRAC.

No. You don’t need to be home to sign for your order.

Yes, but some exclusions apply. Please contact customer service at (800) 604-5827 for more information.

Depending on the product, yes! We currently ship some of our products to Canada and Puerto Rico. More countries are added periodically. Please check your checkout dropdown list for a complete list of countries.

If your package arrives damaged — or you fear it may have gotten lost — please contact customer service at 
(800) 604-5827 Mon-Fri from 6 AM-5 PM PST or Sat-Sun 6 AM-4 PM PST.

You can also contact us using this form. We’ll be happy to help resolve your issue ASAP!

Most of our orders ship from one of our two warehouses – either Chatsworth, CA, or Memphis, TN.

Your payment method will be charged upon completing your purchase.

It’s easy to add a payment method through your VIP Account homepage.

You can also add a payment method by calling customer service at (800) 604-5827 Mon-Fri from 6 AM-5 PM PST or Sat-Sun 6 AM-4 PM PST. You can also contact us using this form.

Depending on the state and zip code of where you reside, we may charge sales tax.

To check out, you’ll need to provide:

• First and last name
• Phone Number
• Email address
• Shipping address
• Billing address (if different from above)
• Payment

We accept all major credit/debit cards, including:

• Visa
• Mastercard
• Amex
• Discover
• JCB
• Diner’s Club

We’re sorry for the inconvenience! If your credit card is not working, please check your payment details and try again. If the problem persists, please contact customer service at (800) 604-5827 Mon-Fri from 6 AM-5 PM PST or Sat-Sun 6 AM-4 PM PST.

You can also contact us using this form. We’ll be happy to help you place your order!

To apply a promotion or coupon code, checkout as usual.

On the screen with your customer information, you’ll see a box with your order summary and a space to enter a coupon code. Simply enter your code and press “Apply” — and your discount will automatically be applied to your cart.

We are on a variety of social media platforms:

• Click here to visit the official Ultimate Pet Nutrition Facebook page.
• Click here to visit the official Ultimate Pet Nutrition Twitter page.
• Click here to visit the official Ultimate Pet Nutrition Instagram page.
• Click here to visit the official Ultimate Pet Nutrition Youtube page.
• Click here to visit the official Ultimate Pet Nutrition Pinterest page.
• Click here to visit the official Ultimate Pet Nutrition Tiktok page.

As we continue to innovate and stay ahead of industry trends, we decided to give some of our packaging a fresh new look!

Here at Ultimate Pet Nutrition, we aim to be mindful of our environmental impact. We never want to throw away perfectly good products – even if the packaging has a slightly older design.

That’s why while we’re transitioning to our new packaging, there’s a chance you’ll receive orders with our classic packaging. Rest assured, it’s the same great formula, just with a slightly different look!

Yes! Ultimate Pet Nutrition is proud to sponsor two incredible nonprofits:

• International Veterinary Outreach (IVO) — provides veterinary care, training, and education in economically disadvantaged communities worldwide.
• Pets for Vets® — who enriches the lives of US Veterans and companion animals by bringing them together in a thoughtful way.

As a member of the Ultimate Pet Nutrition family, you’re helping us continue to support these two amazing organizations and the incredible work they’re doing. Click here to learn more about our charity partners.

Yes! Ultimate Pet Nutrition products are currently available in HealthyPets, Chewy, Petco, and online at Amazon. Click here to locate a store selling Ultimate Pet Nutrition products near you.

Yes! Our products are manufactured, 3rd party tested, and packaged in the USA with domestic and imported components.

At Ultimate Pet Nutrition, we hold ourselves to the highest manufacturing standards in the pet food and supplement industry.

Our products are subjected to rigorous third-party testing by independent laboratories. These tests verify our formulas contain honest and accurate ingredient claims and are free of harmful levels of biological contaminants.

The supplement’s manufacture date can be found on the product’s packaging.

The food’s best-by date can be found on the product’s packaging.